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Privacy Policy and Statement (Internet and Website)

Updated August 28th, 2024

Fuel It Refuelling Inc. (“we,” “our”) is a mobile fueling service provider. This Privacy Statement explains our privacy practices for customers, prospective customers, and website visitors who interact with us through telephone, Internet, mobile applications, and other means of communication. This policy applies to Fuel It Refuelling Inc., including all regional offices.

1. Fuel It Refuelling Inc.’s Commitment to Privacy

At Fuel It Refuelling Inc., we are committed to protecting and respecting the privacy of our customers and website visitors. To ensure this, we have implemented measures to protect the personal information we hold.

This Privacy Statement outlines:

• Why we collect personal information.

• What we do with that information.

• How we ensure the security of personal information.

• How you can access personal information we hold about you.

• Who to contact if you have questions or concerns regarding our privacy practices.

We regularly review our privacy policies and welcome your feedback. We reserve the right to change this Privacy Statement at any time. If we make changes, we will update the effective date at the top of this policy. We encourage you to review this Privacy Statement periodically to understand how your personal information will be used.

2. What is Personal Information?

Personal information is any information that identifies a specific individual or can be associated with an identifiable individual. It does not include aggregated information from which individual identities have been removed.

3. When We Collect Personal Information

We do not automatically collect personal information from visitors to our website unless it is voluntarily provided. You may visit public sections of our website without revealing any personal information. However, we may collect and analyze non-identifiable statistical data regarding website traffic for internal use.

4. How We Use Personal Information

At Fuel It Refuelling Inc., we use your personal information responsibly and in compliance with applicable data protection laws. The personal information we collect may be used for the following purposes:

• Service Delivery: To provide mobile fueling services, manage fuel orders, and communicate with you about deliveries.

• Payment Processing: To process payments and handle billing information.

• Customer Support: To respond to inquiries, troubleshoot issues, and provide customer service.

• Website Analytics: To improve our website, track traffic patterns, and enhance user experience.

• Marketing and Promotions: To send you updates, promotional materials, and special offers that may be relevant to you.

• Legal Compliance: To comply with applicable laws and regulations, including tax and reporting obligations.

5. When We Share Personal Information

Fuel It Refuelling Inc. does not sell, rent, or disclose your personal information to third parties, except under the following circumstances:

• Service Providers: We may share information with trusted third-party service providers to assist with services such as payment processing, data storage, or website hosting. These providers are required to protect your information in compliance with this Privacy Statement and applicable laws.

• Legal Obligations: We will disclose personal information if required by law, regulation, court order, or legal process.

• Business Transactions: In the event of a merger, acquisition, or sale of the company, personal information may be transferred to the new owners.

We will only share the personal information that is necessary for these third parties to perform their functions, and they are prohibited from using it for any other purpose.

6. How Long Do We Hold Personal Information?

We retain personal information only as long as necessary to fulfill the purposes outlined in this Privacy Statement, or as required by law. Once the information is no longer needed, we will securely destroy, erase, or anonymize it.

7. Accuracy

We aim to maintain the accuracy of your personal information. Please notify us if there are any changes or errors in the personal information you have provided, so that we can keep our records up to date.

8. Security Measures

Fuel It Refuelling Inc. implements security measures to protect personal information from unauthorized access, use, disclosure, loss, or alteration. Access to personal information is limited to employees and third parties who require it to perform their duties, and only to the extent necessary. We use physical, administrative, and technical safeguards to ensure the security of personal information.

9. Accessing Personal Information

You have the right to access the personal information we hold about you. To make a request for access, please contact us in writing using the contact information provided below. We generally respond within 30 days, unless an extension is required.

10. Complaint Process

If you have any concerns or complaints regarding this Privacy Statement or how we handle personal information, please contact us at:

Fuel It Refuelling Inc.
2650 Rue Diab,
Saint-Laurent, QC,
Canada H4S1E8.
Email: HR@fuelit.ca
Phone: (514) 548-2651 

We will respond promptly to your concerns and will inform you of any steps taken to resolve the issue.